Unfortunately, an on-site inspection is not possible as we are an online retailer.

No, prices are not negotiable.

No, you do not need to pay a deposit.

In order to offer you complete security when purchasing, we grant you a 7-day return policy. If you are not satisfied with your watch, you can return the watch free of charge. We ask you to send us your decision by email. We will then provide you with a label for the free and insured service
Return shipping.

Please note!

So that we can continue to guarantee the quality of the watches for our customers, we do not accept returns where our security band/vacuum sealing has been removed. We ask for your understanding.

In the event of a cancellation, we will cover the direct costs of insured return shipping.

Yes, the watch is fully insured during return shipping.

You can return products (watch) you received from us without giving any reason within 7 days. (to the declaration of revocation). After receipt and inspection of the goods, the purchase price will be transferred back
within a few days.

The package is fully insured by DPD shipping. Thus
There are no costs for you if the package is lost.

Of course, returning perfume is possible. However, the packaging must remain in its original, sealed condition.

Standard delivery: After you place your order, it usually takes 3-4 working days for your package to arrive.

Watch Delivery: If you order watches, you should expect a delivery time of up to 10 working days from the order date.

Bottlings: If
Your order contains bottlings, please note that we do this
Bottling products in our own house. Therefore it can take up to 14 days
It will take a while for your package to arrive.

Mixed orders: If
Your order includes bottlings, watches or other products
contains different delivery times, the longest always applies
Delivery time for the entire order. This means that your
Order will not be shipped until all products are ready.

Incorrect information: Please make sure your shipping address is correct. If incorrect information is provided, the package will be returned to The Luxury Chrono GmbH.

All packages are sent with A-Post and therefore usually arrive on the working day after the package was sent. The shipping
takes place from Monday to Friday, unless it is one
It is a holiday instead. The following rules apply:

We ship orders placed by 11:30 a.m
the same day. The order should therefore be the next one
arrive at your place on the working day.

Orders placed after 11:30 a.m. will be shipped on
shipped the following working day. The order should therefore be on
arrive the next working day.

Delivery usually also takes place from Monday to Friday
instead of. With the shipping method “A-Post with Saturday delivery” you can
However, you also received your package on a Saturday. Please note,
that packages with this shipping method are only delivered on Saturdays.

Depending on which day of the week and at what time the order was placed, shipping takes 1 - 4 days . There may be a delay from the post office. However, Swiss Post is fundamentally reliable.

We will provide you with a tracking ID via email to conveniently track your order.

shipment tracking

Yes, worldwide insured transport of valuables is possible.

Here You can find our shipping/delivery conditions.

For deliveries to countries outside the European Union,
In individual cases, additional costs may arise, such as costs for the
Transferring money through credit institutions (e.g. transfer fees,
Exchange rate fees) or import duties or taxes (e.g
Duties).

We are sorry if the shipping of your package is delayed. A delay in shipping can have various reasons. All packages we send are tracked by Swiss Post or DPD. In order to find out where the package is and why the shipping is delayed, we recommend you first get the tracking number
received from us by email to locate the package.
Please also check the spam folder if you do not receive this email
can find.

Can't find a corresponding email in the spam folder? This could be due to one of the following reasons:

Advance payment: If you pay at your
If you have used “advance payment” as your payment method, please do so
Please note that the order will only be placed after receipt of payment
is shipped. You will also receive shipping confirmation with this
Tracking code only after receipt of payment.

Undeliverable emails: If you
neither an order confirmation nor a shipping confirmation with tracking
If you have received a number, it is likely that these emails will not be sent
They could be delivered. This can be done on your email account (e.g
full memory), due to a typo in the email field during the
Ordering process, registration, or an error in our
system lie. Contact
In these cases, please contact us so that we can take a look at your order
can. Please make sure you see our response on the
can receive the email address provided. If in doubt, choose
Use a different email address in the contact form or contact us
on another channel (e.g. WhatsApp, Instagram, Facebook).

If the post office tracking says your package
has not yet left our store, one of the following could occur
Reasons responsible for the delay:

Scheduled Delivery: If you
If you specified a desired delivery date during the ordering process, we will hold it
return the package so that it does not arrive until your desired delivery date.
In this case you do not need to do anything else.

Human Error: Even if
We make every effort to work error-free, but it can happen in rare cases
It can happen that an order is lost to us. If you believe
If this could be the case with your order, please contact us so that we can take a look at it as soon as possible.

Delay on the part of the post office or DPD: Also
If the Swiss Post and DPD are very reliable, it can sometimes happen
Postal service delays occur - especially around holidays
increased volume. In most cases it is just
a delay and the package finds its way to you on its own. If
However, if the package does not move for a longer period of time
You can start an investigation at the post office .

If the post office tracking says your package
has already left our store, but in a different location
If you're stuck, one of the following reasons could be causing the delay
to be responsible:

Postal delay: Also
If the Swiss Post is very reliable, it can sometimes happen
Postal service delays occur - especially around holidays
increased volume. In most cases it is just
a delay and the package finds its way to you on its own. If
However, if the package does not move for a longer period of time
You can start an investigation at the post office .

Loss on the part of the post office: This one
This is extremely rare (about once a year), but it is okay
It happened that packages were lost by the post office. All packages
will be shipped insured by us. The post office should investigate
So if your package was lost, you will receive your money
back.

If you are still unsure why your order
is delayed, you can contact us with your order number and
we will be happy to help you.

We offer the following payment methods for online orders

Prepayment:

With the payment method “advance payment” is possible upon completion
Order no payment due. You can then pay for the order by bank transfer or in store. This payment method is ideal if you want to secure an item but don't want to pay immediately. Please note the following
Points:

We only ship orders with the payment method “advance payment” after
as soon as we receive the money in our account. If you have the
So if you need an item quickly, we recommend another one
Payment method.

Prepayment orders that have not been paid after 10 days
will be automatically canceled by the system. There are no exceptions
possible.

TWINT / Postfinance / Visa / Mastercard:

Pay with your card directly when completing the order, or
Twint. This has the advantage that your order will be processed without delay
processed and you still make use of the right of return
can.

Purchase on account (PowerPay) / Purchase on account with installment payment (PowerPay):

Do you not want to pay for the order directly, but still without
Received delay? Then the payment method should be “purchase on account
(PowerPay)" or "Purchase on account with installment payment (PowerPay)"
be interesting for you. Please note the following points:

Important: Since the claim is at
Order completion is submitted to the third-party provider PowerPay, and
This does not allow cancellations, it is not possible to order
with the payment method “Purchase on account (PowerPay)” or “Purchase on
Invoice with installment payment (PowerPay) " . These orders are therefore excluded from the right of return. So if you are unsure whether you will like the item, it is best to choose another payment method.

Make sure the shipping and billing address
exactly match your home address. Also date of birth and email
Address must be correct. Incorrect information can result in a
lead to a failed credit check by PowerPay, which means that the
Order cannot be completed.

It may be that despite the credit check by PowerPay
correct information fails. For data protection reasons we cannot
see why the credit check failed in your case. In
In this case, we ask you to choose another payment method.

The payment methods “Purchase on account (PowerPay)” and “Purchase on account with installment payment (PowerPay) ” are only available to adult customers with a permanent residence in Switzerland or the Principality of Liechtenstein.

When completing the purchase, you also accept Powerpay's terms and conditions .

Important: Since the claim is made to Powerpay for orders on invoice or installment payments, the right of return does not apply to orders with these payment methods. If
If you are unsure about an item, we recommend one
choose another payment method. Please also note that the
Payment methods “Purchase on account (PowerPay)” and “Purchase on account
with installment payment (PowerPay) " are only available to adult customers with a permanent residence in Switzerland or the Principality of Liechtenstein.

Orders can be placed using the payment method “Purchase on account (PowerPay)” or “Purchase on account with installment payment (PowerPay) ” .
processed immediately after successful completion. Thus you get
Your order quickly, but you only have to pay later, which makes these payment methods extremely attractive. If you are interested, simply select the appropriate payment method during the ordering process.

When the order is successfully completed, we will hand over the claim to the payment provider MFGROUP / PowerPay. When completing the purchase, you also accept Powerpay's terms and conditions .

During the ordering process, PowerPay carries out a credit check. Make sure the shipping and billing address
exactly match your home address. Date of birth and email address must also be correct. Incorrect information may result in a failed credit check by PowerPay, which means the order cannot be completed.

It may be that PowerPay's credit check fails despite providing correct information. For data protection reasons, we cannot understand why the credit check failed in your case. In
In this case, we ask you to choose another payment method. You can use this form to ask PowerPay why your credit check failed.

If you successfully complete an order, you will receive it
Invoice directly via email from PowerPay. We cannot issue you an invoice. The invoice is not always issued immediately. If you miss or overlook the online invoice, an invoice will be sent to you by post in the middle of the following month.

With the payment method "Purchase on account with installment payment (PowerPay)" at least 10% of the outstanding invoice amount must be paid every month. In this way, you can easily decide for yourself how many installments you would like to pay the bill. Please note
Please note that from the second monthly invoice onwards, one per invoice
An administration fee of CHF 3.50 applies.